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Account Recovery

Get back in safely

We verify every recovery request before anything changes, so only you can regain access to your account.

Email verified
Escrow protected
Support ready

Identity-checked recovery
We confirm the code lands only in your inbox before any password can change.
Your funds stay locked
Escrow-held trades and balances are untouched during recovery - nothing moves without your login.
Help if you get stuck
Contact support any time if the email does not arrive or you no longer have access to it.

Account recovery

Reset your password

Enter your email or username and we will send you a verification code.

Secure account recovery
Email verification code
Protected reset flow

Awaiting your email or username

What happens next

We will send a verification code to the email linked to your account.
Check your inbox and spam or junk folder if it does not arrive right away.
Enter the code on the next screen to choose a new password.
Never share your verification code with anyone.